Queues

Queues are used in the Help Desk ticket system as a way to group and route open tickets.  You may have one or more queues setup per site. 

The Queues screen is where you can view existing queues or add new ones. To edit an existing Queue, simply click the Edit icon on the right side of the screen as shown below or click on the queue hyperlink. 

To add a new Queue, just click the  button at the top right.

Type the name of the Queue and add a Description if necessary. Once you've done this be sure to click  to save the new Queue.

Rules can be setup to route all new tickets to particular queues during the submit ticket process.  Rules are created under Settings > System > Rules.