Process
- 17 Sep 2025
- 1 Minute to read
- Contributors
- Print
- DarkLight
- PDF
Process
- Updated on 17 Sep 2025
- 1 Minute to read
- Contributors
- Print
- DarkLight
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback!
The Knowledge Base article(s) will be displayed on the right side of the ticket form when a ticket type is selected that is linked to a KB article. These KB articles appear on the Submit Ticket, Add Ticket and Edit Tickets screens.
The user can then click on the 
option to see the details. Choose the 
or 
button, if needed.
Knowledge Base articles can also be inserted into Notes and Email Correspondence within a ticket, as shown below
Was this article helpful?