My Queues
- 27 Mar 2024
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My Queues
- Updated on 27 Mar 2024
- 1 Minute to read
- Contributors
- Print
- DarkLight
- PDF
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The My Queues screen is where you can view all tickets assigned to your queue. You have to be assigned to a queue in order for tickets to display. Below are the steps in order for tickets to show in My Queues.
1. A Type as "Technician" must be setup on the staff record under Staff - Manage - Edit Staff.
2. The user will then need to be added to the Queue setting as a "Technician" located under Settings - Tickets - Queues - Edit Queue. Multiple technicians can be added to one queue.
3. All tickets that have this queue assigned to them will now show in the My Queues manage page.
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