My Queues

The My Queues screen is where you can view all tickets assigned to your queue.  You have to be assigned to a queue in order for tickets to display.  Below are the steps in order for tickets to show in My Queues.  

1.  A Type as "Technician" must be setup on the staff record under Staff - Manage - Edit Staff.

2. The user will then need to be added to the Queue setting as a "Technician" located under Settings - Tickets - Queues - Edit Queue.  Multiple technicians can be added to one queue.

3.  All tickets that have this queue assigned to them will now show in the My Queues manage page.