Help Desk Manager
- 21 Nov 2022
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Help Desk Manager
- Updated on 21 Nov 2022
- 1 Minute to read
- Contributors
- Print
- DarkLight
- PDF
Article Summary
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Every User Role within One to One Plus has certain security permissions associated with it.
Below is a chart designed to show exactly which permissions the Help Desk Mananger role has:
| Role: | Asset Manager | ||
| Record Type | View | Edit | Add |
| Dashboard | |||
| Sites | |||
| Manage | |||
| Add New | |||
| Export | |||
| Assets | |||
| Manage | |||
| Add New | |||
| Assign | |||
| Turn In | |||
| Print Asset Labels | |||
| Bulk Update | |||
| Bulk Assign | |||
| Quick Add | |||
| Export | |||
| Inventory Audit | |||
| Students | |||
| Manage | |||
| Add New | |||
| Print Student Labels | |||
| Export | |||
| Staff | |||
| Manage | |||
| UserPolicy Template | |||
| Add New | |||
| Print Staff Labels | |||
| Export | |||
| Locations | |||
| Manage | |||
| Export | |||
| Help Desk | |||
| Manage | X | X | X |
| Ticket History | |||
| Add New | X | X | X |
| My Tickets | X | X | X |
| My Queues | X | X | X |
| Submit Ticket | X | X | X |
| Bulk Update | |||
| Invoices | |||
| Manage | |||
| Add New Invoice | |||
| Add New Payment | |||
| Bulk Invoicing | |||
| Print All | |||
| Reports | |||
| Run Reports | |||
| Save Reports | |||
| Settings | |||
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