Tickets

The Tickets tab located under Dashboard is where you can view and drill down to specific information.  Each chart displays the number of tickets that are assigned to a particular technician, queue, site, status, type, or closure type.  If you click on a section of the chart, it will drill down to the list of tickets that based on the chart filter. 

If you click on the section, it will drill down to the list of tickets for that specific filter.  In this example, we drilled down on one particular technician.  

The column header may need to be activated by clicking on the Columns button above the headers and placing a check mark by the filter name.  

Charts may also be exported into various different formats by clicking on the icon in upper corner of the chart.  Then select the format in which you would like to export.  This will be saved to your downloads folder.