Tickets

The Tickets tab, located under the Dashboard, allows you to view and drill down into detailed ticket information. Each chart displays the number of tickets categorized by technician, queue, site, status, type, or closure type. Clicking on a section of any chart will filter and display a list of tickets based on that selection. The system also remembers your last visited tab and will return you to it automatically.

Clicking on a chart section will drill down to display the list of tickets associated with that specific filter. In this example, we’ve drilled down to view tickets assigned to a particular Queue.

The column header may need to be activated, click the Columns button located above the table headers, then check the box next to the desired column name.

Charts can be exported in various formats by clicking the export icon in the upper corner of the chart. Simply select your preferred format, and the file will be saved to your downloads folder.

Each chart card includes several icons that provide different functionalities. The refresh icon allows you to refresh that specific chart, while the entire dashboard can be set to auto-refresh every 10 minutes through the Settings > System section. The gear icon lets you choose the chart type, and the filter icon enables you to apply filters to the data displayed in the chart. Additionally, each chart can be expanded for a clearer, more detailed view.