Closure Types

The Ticket Closure Types screen is where you can view existing ticket closure types or add new ones. You can click the Ticket Closure Type on this screen to edit it.

To add a new Ticket Closure Type, just click the Add button at the top right.

Type the name of what the Ticket Closure Type will be in the Short Name field and add a Description if necessary. You can add Default Closure Notes that will auto populate when this closure type is selected. Once you've done this be sure to click Save to save the new Ticket Closure Type.